“5 Steps to Being a Great Leader” ? It’s Not That Simple

by Glenn Pasch | Oct 8, 2014 | Business Strategy, employee performance, Leadership Development

Being a true leader  is not easy. It is not a simple math equation where when you add two parts you come up with the same number every time. Leadership is messy at times. It is making the hard decisions. It is seeing two steps ahead of everyone else’s view. And when...

Are Your Vendor Partnerships Impacting Your Success?

by Glenn Pasch | Jul 22, 2014 | Business Strategy, Leadership Development, performance consultant

There seems to be a growing disconnect between customers and their vendors. It seems these vendor partnerships have a flaw. Whose responsibility is it to educate the customer on the results of services delivered? The reason I am raising this question is that I have...

How to Improve Your Accountability Factor

by Glenn Pasch | Jun 27, 2014 | Business Strategy, Leadership Development, Leadership Training, Management Training, performance improvement

I received an email from the owner of a business whose team was in a two day training session with us. He was receiving great feedback from his team but he wanted to review with us the “accountability” section in our training. “ So many courses and workshops give you...

Do You Approach Your Work With Gratitude?

by Glenn Pasch | Jun 19, 2014 | Business Strategy, Improved Performance, Leadership Development, Leadership Training

This article is a little different than others I write because it is not about marketing, or training but about how we move through the world each day and our responsibility to others and ourselves. I was listening to a documentary on Carlos Santana, one of my...

Customer Service: Is The Effort There Every Time?

by Glenn Pasch | May 14, 2014 | Business Strategy, Customer Service Training, Leadership Development, Management Development

I am Yankees fan and have been my whole life. Not just for the “Jeter” years but through the 70’s and the woeful 80’s as well. I have been able to see many great players but one I wish I saw was the great Joe DiMaggio. The reason was how he supposedly approached each...

Do You Use Data Management or Your Gut for Business?

by Glenn Pasch | Mar 27, 2014 | Business Strategy, Leadership Development, Leadership Training

I have been blessed to travel and work with automotive dealers around the globe and although there are major differences in culture and some processes, I am still amazed how many leaders run their business from their “gut”instead on data management. In a world filled...