by Glenn Pasch | Jan 13, 2016 | Leadership Development, Management Training
Recently I sat down with Steve Stigliano, former General Manager of Gold Coast Cadillac in Eatontown NJ for his opinion on this question. What management skills are needed today that a General Manager of an automotive dealership did not need 10 years ago. Here...
by Glenn Pasch | Dec 9, 2015 | automotive customer service, automotive marketing, digital marketing, Leadership Development
Recently, while teaching a class at Northwood University, a student of mine asked me this question in regards to automotive service on a dealership’s website he was reviewing. “What do you mean?” I asked. “Well”, he said, “the service page on their...
by Glenn Pasch | Nov 2, 2015 | employee training, Leadership Development, Management Training
Remember the character of the Key Keeper in the Matrix movies? He held the secrets to helping Keanu Reeves succeed. While this character was important for “The One’s” success having only one person in your company be responsible for certain tasks I feel is a flawed...
by Glenn Pasch | Oct 13, 2015 | employee performance, employee training, Leadership Development, management coaching
The dealership’s day began with a quick sales meeting. Twelve salespeople and their GSM huddled around a large TV screen to watch the daily installment from a sales trainer’s learning platform. When the trainer began to pose questions, the GSM repeated the choices in...
by Glenn Pasch | May 28, 2015 | Business Strategy, Leadership Development, Management Development, performance improvement
Too often I hear business leaders bemoan their competition. Their competition is the reason they are losing market share. Their competition is the reason they cannot attract customers. Their competition is this or that and on and on it goes I am here to tell you that...
by Glenn Pasch | Apr 14, 2015 | Business Process, Business Strategy, Leadership Development, Management Development
I went to Amazon and typed in “Time Management” under books and this came up. 135,890 results for Books : “time management” Really? Over 135K books on this subject yet many folks still complain that they have too little time to get things done. I was one...
