by Glenn Pasch | Dec 1, 2015 | automotive customer service, Business Strategy, Customer Service, internet reputation management, Reputation Management
Recently in a class I was teaching at Northwood University, some students asked why some dealership websites didn’t show more of their customer reviews if they are so important? “It seems like they are hiding their reviews instead of showing them off.” I could not...
by Glenn Pasch | May 28, 2014 | Business Strategy, Customer Service Training, internet reputation management, Leadership Training, Management Training
With Yelp now adding a video feature, With Foursquare splitting it’s app into two different functions, (Foursquare to look for places and Swarm to check in) creating a great experience for customers is even more important for your Reputation Management process. As new...
by Glenn Pasch | Nov 4, 2013 | Business Strategy, internet reputation management, Online Marketing, Reputation Management, reputation marketing
Reputation management is a very passive activity for most business leaders. In many cases, businesses outsource this important task to a third party who will monitor review sites and alert you if something is said negatively about your company or respond on your...
by Glenn Pasch | Oct 27, 2013 | Business Strategy, Customer Service Training, internet reputation management, Reputation Management
Listen to the radio today and you hear advertising from companies explaining how their services will protect you from, “Google Death”, which is where someone posts bad reviews or false reviews about your services, thus impacting what people see about your...
by Glenn Pasch | May 29, 2013 | Business Strategy, digital marketing, internet reputation management, Online Marketing
All businesses need to take a moment to become aware of a trend happening right under their noses. We are heading back to a “local“ sense of doing business and although you have heard that catch phrase from pundits, it is real and let me explain what I mean. My...
by Glenn Pasch | Jul 3, 2012 | Customer Service Training, internet reputation management, Management Training Program
Over the past year or so business owners have been bombarded by writers, like myself, about the importance of reputation management. The statistics are pretty clear from an article last fall on Fortune3.com Website magazine reports, “The study, taken by Cone Inc.,...
