by Glenn Pasch | Sep 7, 2016 | Customer Service, employee training, Leadership Development
Recently I returned from an Automotive Conference where I spoke on The Power of Connected Marketing with one of my co-authors Troy Spring. After the session, some of the attendees came up and wanted to discuss more about customer service and how it must connect...
by Glenn Pasch | Aug 9, 2016 | employee training, Leadership Development, Management Training
In this economy, where every company dollar spent is monitored for ROI, why would companies still invest in employee training without guaranteeing they get results that impact the bottom line? I thought about this when I was having a discussion with a colleague about...
by Glenn Pasch | Jul 20, 2016 | employee training, Leadership Development, Management Training
Sitting on an airplane, I overheard a short conversation between two friends and one was giving advice about a recent event. “It always seems that drama finds you. I am not sure if you like being in the drama or just damn unlucky”. It made me...
by Glenn Pasch | Jul 8, 2016 | employee training, Leadership Development
I recently attended a wedding for my brother in Tuscany. Being removed from my day to day schedule I noticed how the business focus of the Italians I came into contact with was very different. The articles or posts I see on Social Media or in magazines...
by Glenn Pasch | Nov 2, 2015 | employee training, Leadership Development, Management Training
Remember the character of the Key Keeper in the Matrix movies? He held the secrets to helping Keanu Reeves succeed. While this character was important for “The One’s” success having only one person in your company be responsible for certain tasks I feel is a flawed...
by Glenn Pasch | Oct 13, 2015 | employee performance, employee training, Leadership Development, management coaching
The dealership’s day began with a quick sales meeting. Twelve salespeople and their GSM huddled around a large TV screen to watch the daily installment from a sales trainer’s learning platform. When the trainer began to pose questions, the GSM repeated the choices in...
