“Is That What You Meant?”: Why Communication Skills Stink

by Glenn Pasch | Apr 30, 2015 | Business Strategy, employee performance, Leadership Training, Management Training, Training

I will preface this article with a confession. I was as guilty of poor communication skills as the next leader. I have improved immensely over time with a lot of focus and gentle “reminders” from my teams, so if you are to be successful, you need to understand how...

“Did My Potential Employer See That?”

by Glenn Pasch | Mar 11, 2015 | Business Strategy, employee performance, Management Development

My company has been interviewing candidates to join our team due to our growth. That is great news for us and I am looking forward to meeting some of the final candidates. I have written some articles in the past about the interview process of today, and what I look...

4 Ways to Improve Poor Execution for Better Results

by Glenn Pasch | Feb 25, 2015 | Business Strategy, employee performance, Improved Performance, Management Development, performance improvement

3 am wide-awake and your mind won’t shut off. No sleep coming for the next few hours from worry about why a project is not going well. Why are you not executing on what your well-laid plans told you would happen. Who is to blame? You? Your Team? Both? Frustration...

Targeting the Root Issue of Employee Performance

by Glenn Pasch | Feb 3, 2015 | Business Strategy, employee performance, Management Training, performance improvement

Every month there are managers reviewing their employee’s performance. At this time, statistics are viewed, metrics are measured and either the manager is happy or disappointed. What follows next is usually the “pep” talk. This is where the manager will tell the...

Fixed Operations Departments Need Some Digital Love

by Glenn Pasch | Dec 10, 2014 | Automotive Dealership Training, Business Process, Business Strategy, employee performance

Working with dealerships across the US and internationally, I have noticed a scenario is common across almost every single one of them with very few exceptions.  Service and parts, or Fixed Operations departments are the top revenue driver for most dealerships but it...

Closing Ratio 101: Stop Being a Lead Junkie

by Glenn Pasch | Oct 28, 2014 | Business Strategy, employee performance, Management Training, Sales

Are you a lead junkie? Are you addicted to testing every lead source that someone throws in front of you? Are you always asking others for that secret lead source that will solve all of your closing ratio problems? Is it time for an intervention?  Is it time to stand...