by Glenn Pasch | Aug 30, 2011 | Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant, performance improvement, Results, Uncategorized
I recently related a story to an audience I was speaking to about improving performance. The short version is that my son has some ongoing medical issues and my wife and I are very vigilant in monitoring his progress. When he had to have a certain procedure, the...
by Glenn Pasch | Mar 29, 2011 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance improvement
Hi my name is Glenn and I am a recovering “glass half empty-aholic.” I have worked diligently over time to change my outlook. I have been very successful, but at times I still fall back to focus on what did not work versus what did work. I bring this up because...
by Glenn Pasch | Mar 1, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant
In the third post of the series on Online Reputation: Your dealership has created a culture on-site that promotes excellent customer service. You have the tracking to know where you would like people to post, you have optimized your Google Places and now you think,...
by Glenn Pasch | Jan 21, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
While preparing for my upcoming workshop for the 2011 Digital Marketing Strategies Conference, I continued to run across a common reluctance amongst businesses to change their focus from a defensive position to an offensive position when dealing with their online...
by Glenn Pasch | Dec 16, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Leadership Training, Management Training, performance improvement, Training
Here we are, heading into the holidays and after 2 weeks of enjoying ourselves, come the morning of January 2nd, everyone will utter the same phrase “I have to cut back” From drinking, to eating, sleeping, (or not) and of course, exercising, everyone is reviewing his...
by Glenn Pasch | Nov 29, 2010 | Automotive Dealership Training, call center training, Customer Service Training, Improved Performance, Leadership Training, Management Training, performance consultant
As we approach this time of year, many of us tend to get our pads and paper out to create those dreaded lists. Food for holidays lists, Gifts for family, gifts for co-workers and the biggest list for most people, the New Year’s resolution list. What many individuals...
