by Glenn Pasch | Jun 9, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training, Training
Take a moment to remember a time when you were blown away by someone’s service. Maybe a restaurant, a hotel or a company you did business with. What did they do that was so impressive? My guess is that it boils down to how their customer service training was executed....
by Glenn Pasch | May 28, 2014 | Business Strategy, Customer Service Training, internet reputation management, Leadership Training, Management Training
With Yelp now adding a video feature, With Foursquare splitting it’s app into two different functions, (Foursquare to look for places and Swarm to check in) creating a great experience for customers is even more important for your Reputation Management process. As new...
by Glenn Pasch | May 14, 2014 | Business Strategy, Customer Service Training, Leadership Development, Management Development
I am Yankees fan and have been my whole life. Not just for the “Jeter” years but through the 70’s and the woeful 80’s as well. I have been able to see many great players but one I wish I saw was the great Joe DiMaggio. The reason was how he supposedly approached each...
by Glenn Pasch | Jan 29, 2014 | Business Strategy, Customer Service Training, Online Marketing, Reputation Management
All of us who are of a certain age have ordered products from the back of the comic books and thought they were the best things ever. Remember the seahorses you could grow, the bulging eyeglasses or even the Charles Atlas ads promising great results? We got the box,...
by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I saw an interesting graphic on Facebook the other day saying, “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...
by Glenn Pasch | Dec 31, 2013 | Business Strategy, Customer Service Training, Leadership Training
As I look back over the last few months I have been astonished at the breadth of service companies are delivering both at a high level and at a low level. The gap is widening, but customers’ patience for poor service is waning. Companies that do not focus on service...
