by Glenn Pasch | Apr 22, 2010 | automotive call center training, Call Center, call center training, Customer Service Training, Management Training
I was watching one of the press conferences at the Masters and a reporter asked the Round 2 leader, Lee Westwood, if he was worried that Phil Mickelson had caught up with him. He answered that he could only worry about his own shots that he hit. This got me thinking...
by Glenn Pasch | Mar 21, 2010 | Call Center, call center training, Customer Service, Leadership Training, Management Training, Training, Uncategorized
I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his...
by Glenn Pasch | Dec 26, 2009 | Call Center, Customer Service, Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Results, Sales, Training, Uncategorized
I have worked in many different sales centers over the last 16 years. In each case, it was very easy to see, within minutes, if the center was successful even before hearing a single call from a sales representative. Here are some vital questions you can ask yourself...
