by Glenn Pasch | Jul 22, 2014 | Business Strategy, Leadership Development, performance consultant
There seems to be a growing disconnect between customers and their vendors. It seems these vendor partnerships have a flaw. Whose responsibility is it to educate the customer on the results of services delivered? The reason I am raising this question is that I have...
by Glenn Pasch | Jul 15, 2014 | Business Strategy, employee performance, Management Training, performance improvement
I was teaching a workshop the other day at an Automotive Digital Marketing Event on building a successful team. As the audience filed out, a GM of a dealership pulled me aside and asked if he could ask me some questions. We found a few seats in the hallway of the...
by Glenn Pasch | Jun 27, 2014 | Business Strategy, Leadership Development, Leadership Training, Management Training, performance improvement
I received an email from the owner of a business whose team was in a two day training session with us. He was receiving great feedback from his team but he wanted to review with us the “accountability” section in our training. “ So many courses and workshops give you...
by Glenn Pasch | Jun 19, 2014 | Business Strategy, Improved Performance, Leadership Development, Leadership Training
This article is a little different than others I write because it is not about marketing, or training but about how we move through the world each day and our responsibility to others and ourselves. I was listening to a documentary on Carlos Santana, one of my...
by Glenn Pasch | Jun 9, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training, Training
Take a moment to remember a time when you were blown away by someone’s service. Maybe a restaurant, a hotel or a company you did business with. What did they do that was so impressive? My guess is that it boils down to how their customer service training was executed....
by Glenn Pasch | May 28, 2014 | Business Strategy, Customer Service Training, internet reputation management, Leadership Training, Management Training
With Yelp now adding a video feature, With Foursquare splitting it’s app into two different functions, (Foursquare to look for places and Swarm to check in) creating a great experience for customers is even more important for your Reputation Management process. As new...
