by Glenn Pasch | Dec 10, 2014 | Automotive Dealership Training, Business Process, Business Strategy, employee performance
Working with dealerships across the US and internationally, I have noticed a scenario is common across almost every single one of them with very few exceptions. Service and parts, or Fixed Operations departments are the top revenue driver for most dealerships but it...
by Glenn Pasch | Nov 25, 2014 | Business Strategy, Leadership Development, Management Training, performance improvement
Every year, as the calendar flips to holiday season, there is another ritual that happens in every personal and business life. Resolutions. Changes. New goals. Changing Vendors. Now I am always a proponent of review and change when needed, but too often I am asked...
by Glenn Pasch | Nov 19, 2014 | Business Strategy, digital marketing, Reputation Management, reputation marketing
Reputation management is the new outsourced service for businesses. There is a new cottage industry of vendors that have risen up to say that they will handle your reputation. Maybe they have called you to say that you do not have to worry, they will watch what others...
by Glenn Pasch | Nov 12, 2014 | Automotive Dealership Training, Business Strategy, Leadership Development, Leadership Training
I wanted to thank the folks at Motocar Marketing for having me as a guest on their podcast discussing Leadership needs in the Automotive Dealership today. Here is part of the podcast. You can listen to it in it’s entirety by clicking here. So now let’s...
by Glenn Pasch | Nov 5, 2014 | automotive customer service, Business Strategy, Customer Service Training, Training
In working with automotive dealerships as I do, I am frequently asked where some of the biggest opportunities are. “How can I see the biggest impact right now?” “What do I have to spend or change to increase my sales?” And other questions like that. It is funny that...
by Glenn Pasch | Oct 28, 2014 | Business Strategy, employee performance, Management Training, Sales
Are you a lead junkie? Are you addicted to testing every lead source that someone throws in front of you? Are you always asking others for that secret lead source that will solve all of your closing ratio problems? Is it time for an intervention? Is it time to stand...
