by Glenn Pasch | Feb 3, 2015 | Business Strategy, employee performance, Management Training, performance improvement
Every month there are managers reviewing their employee’s performance. At this time, statistics are viewed, metrics are measured and either the manager is happy or disappointed. What follows next is usually the “pep” talk. This is where the manager will tell the...
by Glenn Pasch | Jan 22, 2015 | automotive marketing, Business Strategy, digital marketing, Marketing
As I finished up my presentation at the UAAMG conference on Unified Marketing, a few of the dealers in the audience asked to sit down with them to discuss this one on one. Defining your “Why Buy From Me” marketing message as unique. We broke off to the side of the...
by Glenn Pasch | Jan 14, 2015 | Business Strategy, digital marketing, Marketing
I was asked to speak recently to a group of automotive dealership management professionals and I asked the folks who set up the event, what they wanted the focus of the presentation to be. They said to speak about what I thought was important for 2015 for dealers. I...
by Glenn Pasch | Jan 7, 2015 | automotive customer service, Business Strategy, Customer Service Training, Management Training Program
Are customers more demanding then they have ever been? Possibly. Are they more knowledgeable? Possibly. Are businesses focusing on the right thing? Possibly not. I am not sure that at the end of the day if your customers are looking for anything different than they...
by Glenn Pasch | Dec 31, 2014 | Business Strategy, Customer Service, Customer Service Training, management trainer, Training
Pressure shows the true character and abilities of teams. As much as this may apply to sports teams, it applies to customer service teams as well. The holiday season for many companies is the “pressure” season for their success. Crowds are packing in stores to get...
by Glenn Pasch | Dec 20, 2014 | Automotive Dealership Training, Business Strategy, Improved Performance, performance improvement
Are you wondering why you cannot seem to get things done? Are you constantly setting goals but waiting to begin? Are you putting off till tomorrow any big decisions? You’re accountability may be living in the land of tomorrow when you need to be in the here and...
