by Glenn Pasch | Oct 27, 2013 | Business Strategy, Customer Service Training, internet reputation management, Reputation Management
Listen to the radio today and you hear advertising from companies explaining how their services will protect you from, “Google Death”, which is where someone posts bad reviews or false reviews about your services, thus impacting what people see about your...
by Glenn Pasch | Oct 5, 2013 | Business Strategy, Management Training, Training
I have been traveling a lot lately to help install new processes for businesses both on a digital side and from a business process perspective. I have run across many of the top trainers video platforms on my trips and employees really do like the daily short videos...
by Glenn Pasch | Sep 25, 2013 | Business Strategy, Leadership Development, Management Development
This may seem like an obviously simple question, but if you take a moment to really think about the answer, it may surprise you. So who does run your business? Take a moment and think of your employees or teams and I want you to compare them to a military unit. Which...
by Glenn Pasch | Sep 10, 2013 | Business Strategy, Leadership Training, performance improvement
Now before you skip this article because it seems so odd, please let me elaborate. I recently returned from a vacation with my family in Puerto Rico. We stayed in Isabela, which is a quaint little surf town on the northwestern side of the island. It has what one would...
by Glenn Pasch | Aug 21, 2013 | Business Strategy, Leadership Training, Management Training
Now some of you may think this harsh, but many managers are guilty of creating dependent team members just like the drug pusher who builds their clientele on a similar style of dependency. The original idea for this article came from a moment at my son’s summer...
by Glenn Pasch | Aug 14, 2013 | Business Strategy, Leadership Development, Management Development
As I was talking to a potential new employee, they questioned my statement that I wanted them to bring everything they learned previously to this job. Their quandary was that in his previous interviews, he was told that he needed to “forget” everything he knows and...
