by Glenn Pasch | Feb 6, 2014 | Business Process, Business Strategy, Leadership Training
There are many out there who would be categorized as a consultant. They are brought in to look at certain situations in a business, to present their findings and offer solutions. They may even be part of the implementation and follow up. The biggest asset that a...
by Glenn Pasch | Jan 29, 2014 | Business Strategy, Customer Service Training, Online Marketing, Reputation Management
All of us who are of a certain age have ordered products from the back of the comic books and thought they were the best things ever. Remember the seahorses you could grow, the bulging eyeglasses or even the Charles Atlas ads promising great results? We got the box,...
by Glenn Pasch | Jan 24, 2014 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I saw an interesting graphic on Facebook the other day saying, “It takes 4 weeks for you to notice your body is changing 8 weeks for your family to notice 12 weeks for the world to notice Keep focused” What struck me was that I have seen this quote before and I...
by Glenn Pasch | Jan 16, 2014 | Business Strategy, Customer Service, Leadership Training
Over the last few weeks I have gotten great feedback from companies and leaders about my articles and videos on delivering excellence to your customers. While it is always great to get feedback, I felt a little sad and frustrated after some of these conversations...
by Glenn Pasch | Jan 10, 2014 | Business Strategy, Customer Service, Sales
Let me set the stage. I was heading back from a vacation in Puerto Rico and I arrived at the US Air terminal to go home. Now this was the day after a big holiday in PR as well as on the tail end of the winter freeze in the US so many flights had been cancelled. My...
by Glenn Pasch | Dec 31, 2013 | Business Strategy, Customer Service Training, Leadership Training
As I look back over the last few months I have been astonished at the breadth of service companies are delivering both at a high level and at a low level. The gap is widening, but customers’ patience for poor service is waning. Companies that do not focus on service...
