My Advice to a “Scrooge” Owner When It Came to Accountability

by Glenn Pasch | Dec 20, 2013 | Business Process, Customer Service Training, Management Training, Training

In keeping with the holiday spirit, I would like to first wish all of my readers a safe and happy holiday season. Thank you for your comments and feedback in regards to not only providing you with articles on topics of interest, but helping me to improve each and...

Are You Buying It to Look Cool?

by Glenn Pasch | Apr 3, 2013 | Business Process, Business Strategy, Leadership Training

I was a working actor in New York City for many years. While I was networking or on the audition circuit, I was always puzzled by a certain phenomenon that I encountered. I would run across other people who said they were in the same business at events or at parties...

Do Your Customers Know What you Do?

by Glenn Pasch | Mar 4, 2013 | Business Process, Business Strategy, Customer Service, Leadership Training

As we head towards the end of Q1 in 2013, I asked my team to reach out to customers to ask the question, “What do we do differently than others in our field that keeps you a customer?” The answers were very pleasing. “You answer the phone.” “You are always available.”...

Two Weeks into the New Year: Have You Changed Goals Yet?

by Glenn Pasch | Jan 16, 2013 | Business Process, Leadership Training, Management Training, Training

Here it is, a few weeks after New Years and some of you are very excited because you have been following your 2013 resolutions. You have a sense of accomplishment and look forward to continuing down this new road. Others have given up already and probably a 1/3 of you...

Your Business’ Naughty and Nice List

by Glenn Pasch | Dec 20, 2012 | Business Process, Business Strategy, Leadership Training, Management Training

If I ask you how 2012 was for you and for your business, what would you say? Great? Good? Brutal? The reason I am putting this out is that this is the time when the pundits all begin their lists of the “Best of 2012” and we somehow feel if we do not do the same, then...

The Most Important Strategy For Your Business in 2013

by Glenn Pasch | Dec 5, 2012 | Business Process, Business Strategy, Customer Service Training

In the immortal words of Pete Townsend of The Who: Who are you? I really want to know Who are you? I bring this up because it still seems that businesses are heading into 2013 without any idea of how important constructing and controlling their online reputation will...