by Glenn Pasch | Dec 9, 2015 | automotive customer service, automotive marketing, digital marketing, Leadership Development
Recently, while teaching a class at Northwood University, a student of mine asked me this question in regards to automotive service on a dealership’s website he was reviewing. “What do you mean?” I asked. “Well”, he said, “the service page on their...
by Glenn Pasch | Dec 1, 2015 | automotive customer service, Business Strategy, Customer Service, internet reputation management, Reputation Management
Recently in a class I was teaching at Northwood University, some students asked why some dealership websites didn’t show more of their customer reviews if they are so important? “It seems like they are hiding their reviews instead of showing them off.” I could not...
by Glenn Pasch | Feb 10, 2015 | automotive customer service, Business Strategy, Customer Service Training, Leadership Development
As you are reading this article, we are already a month into the New Year. You may find yourself still with a warm glow from celebrating a great 2014 or a little more motivated to recover from some disappointment. Now is the time to let the past go, focus on what you...
by Glenn Pasch | Jan 7, 2015 | automotive customer service, Business Strategy, Customer Service Training, Management Training Program
Are customers more demanding then they have ever been? Possibly. Are they more knowledgeable? Possibly. Are businesses focusing on the right thing? Possibly not. I am not sure that at the end of the day if your customers are looking for anything different than they...
by Glenn Pasch | Nov 5, 2014 | automotive customer service, Business Strategy, Customer Service Training, Training
In working with automotive dealerships as I do, I am frequently asked where some of the biggest opportunities are. “How can I see the biggest impact right now?” “What do I have to spend or change to increase my sales?” And other questions like that. It is funny that...
by Glenn Pasch | Mar 1, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant
In the third post of the series on Online Reputation: Your dealership has created a culture on-site that promotes excellent customer service. You have the tracking to know where you would like people to post, you have optimized your Google Places and now you think,...
