by Glenn Pasch | Jun 13, 2012 | Automotive SEO, Customer Service Training, Management Training
I was struck by the simplicity of a sign in a hospital cafeteria the other day that said, “You asked, we listened. Here are changes to our menu based on the spring survey. Keep your feedback coming.” I loved that. The climate has shifted over the past two years where...
by Glenn Pasch | Jun 5, 2012 | Customer Service Training, Management Training Program, performance consultant, Training
I spent Memorial Day in CT and went with some friends to a beach with our families. It was a beautiful day and a lot of fun just relaxing. What stood out for me this day was the customer service delivered by an employee at the concession stand. The young lady...
by Glenn Pasch | Mar 31, 2012 | Customer Service Training, Improved Performance, Management Training
I was calling the other day to set up some travel and when I dialed I got a real voice versus an IVR.The funny thing was, I checked to make sure I dialed the rightnumber. Now how funny is that. We are so accustomed to getting a recording (you have reached…) or a...
by Glenn Pasch | Mar 26, 2012 | Customer Service Training, Leadership Development, Management Development, Training, Uncategorized
Let’s talk about why. So often we spend our valuable time with these questions: why do things happen? why do we do certain things? why don’t we achieve all of our goals? This list goes on and on. As we ask ourselves these questions, focusing on what we should do, and...
by Glenn Pasch | Feb 15, 2012 | Automotive Dealership Training, Improved Performance, Leadership Training, Management Development, Management Training, Training, Uncategorized
Instituting change in your company is not an easy thing. It takes time, strategy and a commitment from all involved. It especially takes discipline from the top leaders to keep everyone focused. In many cases, changes happen quickly. Owners or department heads read a...
