by Glenn Pasch | Aug 27, 2012 | Customer Service Training, Leadership Training, Management Training
Imagine you have a customer on the phone or right in front of you and they are not happy. This customer is looking for someone to help them. You feel that you are on the edge of a potential scene if you do not handle this correctly but you are not sure what steps to...
by Glenn Pasch | Aug 16, 2012 | Customer Service Training, Leadership Training, Management Training, Sales
I had an interesting conversation this week in regards to customer service, which then led to a big impression from an offhand comment. I was participating in an interview for a podcast for an automotive magazine focusing on customer service. One of the question asked...
by Glenn Pasch | Aug 8, 2012 | Leadership Training, Management Training, Sales
“I could fire you all today and still be open tomorrow.” That was my introduction to my first mentor in business who was a very successful restaurant owner. I had walked into a staff meeting he was giving and listened as he continued. “Even if I had to wait on the...
by Glenn Pasch | Aug 1, 2012 | Automotive SEO, Customer Service Training, Management Training, Social Media
I have watched some debates online about the potential importance of a Klout score or other social influencer scores in the future. For those of you who do not know, Klout is a scoring system used to grade your “influence” online. My concern is that with any of these...
by Glenn Pasch | Jul 26, 2012 | Management Training Program, Marketing, Sales
It is said that if you only look for improvement from within your own industry, you will only replicate what has been done before. At first glance, I disagreed with this statement, but after I had more time to digest it, I agree wholeheartedly. Do you as a business...
