by Glenn Pasch | Sep 10, 2013 | Business Strategy, Leadership Training, performance improvement
Now before you skip this article because it seems so odd, please let me elaborate. I recently returned from a vacation with my family in Puerto Rico. We stayed in Isabela, which is a quaint little surf town on the northwestern side of the island. It has what one would...
by Glenn Pasch | Aug 21, 2013 | Business Strategy, Leadership Training, Management Training
Now some of you may think this harsh, but many managers are guilty of creating dependent team members just like the drug pusher who builds their clientele on a similar style of dependency. The original idea for this article came from a moment at my son’s summer...
by Glenn Pasch | Aug 14, 2013 | Business Strategy, Leadership Development, Management Development
As I was talking to a potential new employee, they questioned my statement that I wanted them to bring everything they learned previously to this job. Their quandary was that in his previous interviews, he was told that he needed to “forget” everything he knows and...
by Glenn Pasch | Jul 30, 2013 | Business Strategy, Leadership Training, Management Training, Retention
Too many times our companies are so focused on delivering great value to our customers (and we should be) but we forget to give that same value to our employees The reason this came to mind is that I was with my family recently at Hershey Park in Pennsylvania. I was...
by Glenn Pasch | Jul 19, 2013 | Business Strategy, Customer Service Training, Leadership Training, Management Training
I was reading an article in Business Week and a quote caught my eye. It said, “If you have a great website but a crappy in-store experience, that will affect business.” Now that may seem like a common sense statement but there are many businesses that are looking at...
