“Google Death” is Only Part of the Battle

by Glenn Pasch | Oct 27, 2013 | Business Strategy, Customer Service Training, internet reputation management, Reputation Management

  Listen to the radio today and you hear advertising from companies explaining how their services will protect you from, “Google Death”, which is where someone posts bad reviews or false reviews about your services, thus impacting what people see about your...

Indifference is the Silent Killer

by Glenn Pasch | Oct 20, 2013 | Customer Service Training, Leadership Training, Management Training

When one thinks of great customer service, companies like Zappos, Nordstrom’s and Disney come to mind. What they all have in common is a full focus on serving the customer at an extremely high level. Their employees are trained to be aware when a customer may have a...

Leadership Training from a Navy Seal

by Glenn Pasch | Oct 15, 2013 | Leadership Training, Management Development

I had the pleasure of attending Driving Sales Executive Summit 2013 and listening to Leif Babin, Former Navy Seal talk about leadership and how to build a successful team. Now many of you who know me, I am a leadership fanatic and am always looking for ways you...

Why Lack of Follow Through on Training is Costing You Big $$$

by Glenn Pasch | Oct 5, 2013 | Business Strategy, Management Training, Training

I have been traveling a lot lately to help install new processes for businesses both on a digital side and from a business process perspective. I have run across many of the top trainers video platforms on my trips and employees really do like the daily short videos...

Who Runs Your Business?

by Glenn Pasch | Sep 25, 2013 | Business Strategy, Leadership Development, Management Development

This may seem like an obviously simple question, but if you take a moment to really think about the answer, it may surprise you. So who does run your business? Take a moment and think of your employees or teams and I want you to compare them to a military unit. Which...