by Glenn Pasch | Jan 16, 2014 | Business Strategy, Customer Service, Leadership Training
Over the last few weeks I have gotten great feedback from companies and leaders about my articles and videos on delivering excellence to your customers. While it is always great to get feedback, I felt a little sad and frustrated after some of these conversations...
by Glenn Pasch | Jan 10, 2014 | Business Strategy, Customer Service, Sales
Let me set the stage. I was heading back from a vacation in Puerto Rico and I arrived at the US Air terminal to go home. Now this was the day after a big holiday in PR as well as on the tail end of the winter freeze in the US so many flights had been cancelled. My...
by Glenn Pasch | Dec 31, 2013 | Business Strategy, Customer Service Training, Leadership Training
As I look back over the last few months I have been astonished at the breadth of service companies are delivering both at a high level and at a low level. The gap is widening, but customers’ patience for poor service is waning. Companies that do not focus on service...
by Glenn Pasch | Dec 20, 2013 | Business Process, Customer Service Training, Management Training, Training
In keeping with the holiday spirit, I would like to first wish all of my readers a safe and happy holiday season. Thank you for your comments and feedback in regards to not only providing you with articles on topics of interest, but helping me to improve each and...
by Glenn Pasch | Dec 9, 2013 | Business Strategy, Leadership Training, Online Marketing
It seems like an odd concept, but as we move towards better efficiency with technology and the web, some seem to forget how to run their businesses. It seems as though they are looking for a quick solution to this new age of technology or- even more defeating- that...
