by Glenn Pasch | Dec 31, 2014 | Business Strategy, Customer Service, Customer Service Training, management trainer, Training
Pressure shows the true character and abilities of teams. As much as this may apply to sports teams, it applies to customer service teams as well. The holiday season for many companies is the “pressure” season for their success. Crowds are packing in stores to get...
by Glenn Pasch | Dec 20, 2014 | Automotive Dealership Training, Business Strategy, Improved Performance, performance improvement
Are you wondering why you cannot seem to get things done? Are you constantly setting goals but waiting to begin? Are you putting off till tomorrow any big decisions? You’re accountability may be living in the land of tomorrow when you need to be in the here and...
by Glenn Pasch | Dec 10, 2014 | Automotive Dealership Training, Business Process, Business Strategy, employee performance
Working with dealerships across the US and internationally, I have noticed a scenario is common across almost every single one of them with very few exceptions. Service and parts, or Fixed Operations departments are the top revenue driver for most dealerships but it...
by Glenn Pasch | Dec 4, 2014 | Automotive Education, digital marketing, Management Training
Each year around this time I discuss a few things that I have seen in the automotive digital marketing arena over the past year and what I feel dealers needs to focus on in the coming year. We have seen a movement where transparent reporting of vendor data has been a...
by Glenn Pasch | Nov 25, 2014 | Business Strategy, Leadership Development, Management Training, performance improvement
Every year, as the calendar flips to holiday season, there is another ritual that happens in every personal and business life. Resolutions. Changes. New goals. Changing Vendors. Now I am always a proponent of review and change when needed, but too often I am asked...
