by Glenn Pasch | Feb 10, 2015 | automotive customer service, Business Strategy, Customer Service Training, Leadership Development
As you are reading this article, we are already a month into the New Year. You may find yourself still with a warm glow from celebrating a great 2014 or a little more motivated to recover from some disappointment. Now is the time to let the past go, focus on what you...
by Glenn Pasch | Feb 3, 2015 | Business Strategy, employee performance, Management Training, performance improvement
Every month there are managers reviewing their employee’s performance. At this time, statistics are viewed, metrics are measured and either the manager is happy or disappointed. What follows next is usually the “pep” talk. This is where the manager will tell the...
by Glenn Pasch | Jan 22, 2015 | automotive marketing, Business Strategy, digital marketing, Marketing
As I finished up my presentation at the UAAMG conference on Unified Marketing, a few of the dealers in the audience asked to sit down with them to discuss this one on one. Defining your “Why Buy From Me” marketing message as unique. We broke off to the side of the...
by Glenn Pasch | Jan 14, 2015 | Business Strategy, digital marketing, Marketing
I was asked to speak recently to a group of automotive dealership management professionals and I asked the folks who set up the event, what they wanted the focus of the presentation to be. They said to speak about what I thought was important for 2015 for dealers. I...
by Glenn Pasch | Jan 7, 2015 | automotive customer service, Business Strategy, Customer Service Training, Management Training Program
Are customers more demanding then they have ever been? Possibly. Are they more knowledgeable? Possibly. Are businesses focusing on the right thing? Possibly not. I am not sure that at the end of the day if your customers are looking for anything different than they...
