by Glenn Pasch | Sep 20, 2016 | Customer Service, Management Training, Reputation Management
With all of the new changes that Google has made recently in their Google My Business Knowledge Graph listing, Reputation Management is more important than ever. Last week we noticed that Google was aggregating reviews from around the web into a...
by Glenn Pasch | Sep 13, 2016 | employee performance, Leadership Development, Management Training
Employee Failure is the key to business success. I know that sounds like an odd mantra to follow, but it depends on how you view failure. Ask yourself if n your company if failure is viewed as a disaster or as an opportunity for training? Every time your...
by Glenn Pasch | Sep 7, 2016 | Customer Service, employee training, Leadership Development
Recently I returned from an Automotive Conference where I spoke on The Power of Connected Marketing with one of my co-authors Troy Spring. After the session, some of the attendees came up and wanted to discuss more about customer service and how it must connect...
by Glenn Pasch | Aug 30, 2016 | employee performance, Leadership Development
In this very competitive marketplace a successful business needs not only a great company vision but great managers to see it through. Examine any successful company’s business module and you will find a great manager there turning each goal into...
by Glenn Pasch | Aug 23, 2016 | employee performance, Improved Performance, Leadership Development
Every manager realizes at some point that they or their team is not performing at their peak or at the level they want to be. Results seem harder to get, the daily structure feels disorganized and it seems like there aren’t enough hours in the week. Upon...
