by Glenn Pasch | Feb 18, 2016 | employee performance, Leadership Development, Management Training
The trainer takes a few deep breaths before turning the knob to enter the conference room. They know that inside is a mixture of employees, some excited to learn, some waiting to be won over and then the last group who are assembling their training barriers to hide...
by Glenn Pasch | May 14, 2015 | Automotive Dealership Training, Business Strategy, Customer Service Training, Leadership Training, Training
My son’s baseball team was having trouble getting the ball over the plate when they pitched. The coach asked me to see if I could help. When I asked the kids what their job was, they said, “To strike out the batters”. I asked them if the coach ever said that....
by Glenn Pasch | Feb 3, 2015 | Business Strategy, employee performance, Management Training, performance improvement
Every month there are managers reviewing their employee’s performance. At this time, statistics are viewed, metrics are measured and either the manager is happy or disappointed. What follows next is usually the “pep” talk. This is where the manager will tell the...
by Glenn Pasch | Dec 4, 2014 | Automotive Education, digital marketing, Management Training
Each year around this time I discuss a few things that I have seen in the automotive digital marketing arena over the past year and what I feel dealers needs to focus on in the coming year. We have seen a movement where transparent reporting of vendor data has been a...
by Glenn Pasch | Oct 1, 2014 | Business Strategy, digital marketing, employee performance, Management Training Program
This post was inspired by a conversation I had with a client. I was speaking to him about the importance of digital marketing education and why he should send some employees to our Digital Marketing Education classes we were holding. His response was, “I have no time...