by Glenn Pasch | Mar 5, 2015 | Business Strategy, Leadership Training, Sales
I had a very interesting conversation with a prospective customer today. I was taken aback by a few things he said, one of which was “It sounds like you are trying to convince me not to take your services. You are selling me away from you.” I laughed because I wasn’t...
by Glenn Pasch | Jan 10, 2014 | Business Strategy, Customer Service, Sales
Let me set the stage. I was heading back from a vacation in Puerto Rico and I arrived at the US Air terminal to go home. Now this was the day after a big holiday in PR as well as on the tail end of the winter freeze in the US so many flights had been cancelled. My...
by Glenn Pasch | Jul 10, 2009 | call center training, Improved Performance, Results, Sales, Training
“As the economy soured and auto sales plummeted, GM closed plants and sent workers home to collect unemployment benefits. Toyota closed plants and sent workers into training programs to hone their skills…for a time when demand returns. Who will...