by Glenn Pasch | Sep 11, 2014 | Business Strategy, employee performance, Improved Performance, Management Training
How does your dealership determine their strategy for success? I have heard and seen first hand many cases where a new initiative or goal is relayed from upper management without any strategy or specific processes to follow. Just a demand for improved employee...
by Glenn Pasch | Aug 16, 2012 | Customer Service Training, Leadership Training, Management Training, Sales
I had an interesting conversation this week in regards to customer service, which then led to a big impression from an offhand comment. I was participating in an interview for a podcast for an automotive magazine focusing on customer service. One of the question asked...