by Glenn Pasch | Aug 26, 2014 | Business Strategy, Customer Service Training, Management Development, performance improvement
Remember the Tom Cruise quote from Top Gun. “I have a need for speed”. Well businesses need to embrace that same concept when designing their customer service strategy. We all have seen “Customer Service” as a big buzzword used in marketing strategies by companies. We...
by Glenn Pasch | May 14, 2014 | Business Strategy, Customer Service Training, Leadership Development, Management Development
I am Yankees fan and have been my whole life. Not just for the “Jeter” years but through the 70’s and the woeful 80’s as well. I have been able to see many great players but one I wish I saw was the great Joe DiMaggio. The reason was how he supposedly approached each...
by Glenn Pasch | Dec 3, 2013 | Business Strategy, Leadership Development, Management Training
I can see it now: In the coming weeks, the Internet will be flooded with “5 Steps to Set Your 2014 in Order,” “Check Your Goals from 2013 to Springboard into 2014,” and a myriad of other titles to grab your eye. But what I want to speak about is not an end-of-year...
by Glenn Pasch | Oct 20, 2013 | Customer Service Training, Leadership Training, Management Training
When one thinks of great customer service, companies like Zappos, Nordstrom’s and Disney come to mind. What they all have in common is a full focus on serving the customer at an extremely high level. Their employees are trained to be aware when a customer may have a...
by Glenn Pasch | Aug 14, 2013 | Business Strategy, Leadership Development, Management Development
As I was talking to a potential new employee, they questioned my statement that I wanted them to bring everything they learned previously to this job. Their quandary was that in his previous interviews, he was told that he needed to “forget” everything he knows and...