by Glenn Pasch | Mar 21, 2010 | Call Center, call center training, Customer Service, Leadership Training, Management Training, Training, Uncategorized
I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his...
by Glenn Pasch | Feb 16, 2010 | automotive call monitoring, call center training, Improved Performance, Leadership Development, Management Development, time management, Training, Uncategorized
One of the hardest things we all face is Time Management and trying to get everything thing done. In the workplace, it seems we never have enough time, especially whenever someone needs something from us and it always sounds like an emergency. Most of us tend to drop...
by Glenn Pasch | Jan 5, 2010 | automotive call monitoring, call center training, Car Dealer, Customer Service, Management Training
Who is monitoring your calls? Most of us have heard this when we are waiting to speak with a company… “ This call may be recorded for training purposes” While I see the benefit of recording calls, I often wonder, does anyone from this company really listen to these...
by Glenn Pasch | Dec 26, 2009 | Call Center, Customer Service, Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Results, Sales, Training, Uncategorized
I have worked in many different sales centers over the last 16 years. In each case, it was very easy to see, within minutes, if the center was successful even before hearing a single call from a sales representative. Here are some vital questions you can ask yourself...
