by Glenn Pasch | Jun 23, 2015 | Automotive Dealership Training, Business Strategy, Leadership Training, Management Training, performance improvement
When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked me what my end goal was. Did I want him to provide a Band-Aid for my game or did I really want to learn how to play golf. I asked him what he meant by...
by Glenn Pasch | Apr 3, 2013 | Business Process, Business Strategy, Leadership Training
I was a working actor in New York City for many years. While I was networking or on the audition circuit, I was always puzzled by a certain phenomenon that I encountered. I would run across other people who said they were in the same business at events or at parties...
by Glenn Pasch | Mar 4, 2013 | Business Process, Business Strategy, Customer Service, Leadership Training
As we head towards the end of Q1 in 2013, I asked my team to reach out to customers to ask the question, “What do we do differently than others in our field that keeps you a customer?” The answers were very pleasing. “You answer the phone.” “You are always available.”...
by Glenn Pasch | Jan 16, 2013 | Business Process, Leadership Training, Management Training, Training
Here it is, a few weeks after New Years and some of you are very excited because you have been following your 2013 resolutions. You have a sense of accomplishment and look forward to continuing down this new road. Others have given up already and probably a 1/3 of you...
by Glenn Pasch | Dec 20, 2012 | Business Process, Business Strategy, Leadership Training, Management Training
If I ask you how 2012 was for you and for your business, what would you say? Great? Good? Brutal? The reason I am putting this out is that this is the time when the pundits all begin their lists of the “Best of 2012” and we somehow feel if we do not do the same, then...