by Glenn Pasch | Aug 8, 2012 | Leadership Training, Management Training, Sales
“I could fire you all today and still be open tomorrow.” That was my introduction to my first mentor in business who was a very successful restaurant owner. I had walked into a staff meeting he was giving and listened as he continued. “Even if I had to wait on the...
by Glenn Pasch | Jul 26, 2012 | Management Training Program, Marketing, Sales
It is said that if you only look for improvement from within your own industry, you will only replicate what has been done before. At first glance, I disagreed with this statement, but after I had more time to digest it, I agree wholeheartedly. Do you as a business...
by Glenn Pasch | Apr 28, 2010 | automotive customer service, call center training, Customer Service Training, Management Training, Sales, Seminars, Training
I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for...
by Glenn Pasch | Mar 1, 2010 | Automotive Dealership Training, call center training, Car Dealer, Improved Performance, Management Training, Sales
Recent posts have discussed the impact management training and agent training has on results. In this post, however, the focus will be on demonstrating in cold numbers what the negative impact will be if you are not managing your lead pool effectively. The example...
by Glenn Pasch | Dec 26, 2009 | Call Center, Customer Service, Improved Performance, Leadership Development, Leadership Training, Management Development, Management Training, Results, Sales, Training, Uncategorized
I have worked in many different sales centers over the last 16 years. In each case, it was very easy to see, within minutes, if the center was successful even before hearing a single call from a sales representative. Here are some vital questions you can ask yourself...
by Glenn Pasch | Jul 10, 2009 | call center training, Improved Performance, Results, Sales, Training
“As the economy soured and auto sales plummeted, GM closed plants and sent workers home to collect unemployment benefits. Toyota closed plants and sent workers into training programs to hone their skills…for a time when demand returns. Who will...
