Making Ideas Accessible

Band-Aids Don’t Fix Broken Processes

broken processes

When I was looking to improve my golf game (I could hack my way around the course but it was ugly) my coach asked me what my end goal was. Did I want him to provide a Band-Aid for my game or did I really want to learn how to play golf. I asked him what he meant by that. He told me that he could give me a few tips, (band aids) that would make me feel better today but I would never really get better long term. I would … [Read more...]

How 10-Year-Old Pitchers Can Help Train Your Team

training

My son’s baseball team was having trouble getting the ball over the plate when they pitched. The coach asked me to see if I could help. When I asked the kids what their job was, they said, “To strike out the batters”. I asked them if the coach ever said that. They said, “No, but that is the pitcher’s job”. I needed to get them away from this results only mindset and focus on a few basic things they could control. My … [Read more...]

“Is That What You Meant?”: Why Communication Skills Stink

communication skills

I will preface this article with a confession. I was as guilty of poor communication skills as the next leader. I have improved immensely over time with a lot of focus and gentle “reminders” from my teams, so if you are to be successful, you need to understand how poor communication is wasting time and money. I am not sure why proper communication skills or public speaking is not taught in schools at an early age. I … [Read more...]

Three Interview Tips I Wish Schools Taught

interview tips

It is very humbling for me, when I realize that others appreciate my writing. I recently had the father of a teammate from my son’s baseball team mention that he likes my blogs and recently read the article, on interview tips.  “Did My Potential Employer See That?” regarding why your online “Google” search trumps your written resume. As we were speaking he asked me if I would be interested in speaking at an upcoming … [Read more...]

“Are You Selling Me Away from You?”

selling

I had a very interesting conversation with a prospective customer today. I was taken aback by a few things he said, one of which was “It sounds like you are trying to convince me not to take your services. You are selling me away from you.” I laughed because I wasn’t trying to do that, but I wanted to put the ball in his court so he made the decision he was happy with, not one that I convinced him to make. … [Read more...]

Leadership in the Dealership: Podcast

Leadership

I wanted to thank the folks at Motocar Marketing for having me as a guest on their podcast discussing Leadership needs in the Automotive Dealership today. Here is part of the podcast. You can listen to it in it's entirety by clicking here.   So now let’s get into the main segment today. I’m talking with Glenn Pasch from PCG Digital Marketing. Here is the interview. Ashley: Welcome, Glenn, to the Motorcar … [Read more...]

Management Skills: Leader or Authority Figure

management skills

We so often hear the term leader being thrown around so casually as if anyone can be considered a leader. Many employees assume that those in charge of a project or a department or even the whole company are a leader just because they have authority. It made me think of past managers I worked with or worked on grooming to become managers. Many fell short of attaining true leadership skills because they were more … [Read more...]

Interview Mistakes: Do You Really Want that Job?

Interview mistakes

Recently I have been holding interviews for candidates to add to my team and have been shocked at the amount of basic Interview Mistakes I am seeing. These simple mistakes can impact a candidate's ability to impress. A few months ago I wrote an article on Interview Skills that was well received but still the amount of interview mistakes made me want to update my findings. I hope these tips will help. Interview Mistakes … [Read more...]

How to Improve Your Accountability Factor

accountability

I received an email from the owner of a business whose team was in a two day training session with us. He was receiving great feedback from his team but he wanted to review with us the “accountability” section in our training. “ So many courses and workshops give you ideas but no one is helping hold us accountable to do the work” he said to me as we reviewed our process. This comment resonated with me because I have … [Read more...]

Do You Approach Your Work With Gratitude?

gratitude

This article is a little different than others I write because it is not about marketing, or training but about how we move through the world each day and our responsibility to others and ourselves. I was listening to a documentary on Carlos Santana, one of my favorite musicians, and he spoke about how grateful he is each day to be able to share with others. I thought how wonderful. How he focuses on having gratitude … [Read more...]