by Glenn Pasch | Jan 21, 2011 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
While preparing for my upcoming workshop for the 2011 Digital Marketing Strategies Conference, I continued to run across a common reluctance amongst businesses to change their focus from a defensive position to an offensive position when dealing with their online...
by Glenn Pasch | Nov 15, 2010 | automotive customer service, Customer Service Training, internet reputation management, performance consultant, Training, Uncategorized
I want to share something that happened the other day to demonstrate how even the most simple activity can be delivered in a very impressive way and in turn help your Online Reputation Management I needed to get my oil changed and having moved to a new area I was not...
by Glenn Pasch | Sep 29, 2010 | automotive customer service, Customer Service Training, internet reputation management, Management Training, performance consultant, Training
My last post discussed how your reputation online, begins onsite. I mentioned that I would discuss things that your could focus on that would immediately impact your customer’s experience. Here is one of the most overlooked employees in most businesses today. The...
by Glenn Pasch | Sep 11, 2010 | Automotive Dealership Training, Customer Service Training, internet reputation management, Management Training, performance consultant, Seminars, Training
I had a discussion the other day with a potential client and it made me realize that many customers think that Internet Reputation Management (IRM) is just about getting negative reviews off Google Page One. This comment reinforced my belief that unless a company is...
