by Glenn Pasch | May 4, 2010 | automotive customer service, Automotive Dealership Training, call center training, Customer Service Training, Management Training, Training
I was having lunch with a friend who is a National Sales Manager and we were discussing the areas of his business that he wants to improve. I uncovered a common structural flaw that many companies have. Not all of the processes for employee job responsibilities are...
by Glenn Pasch | Apr 28, 2010 | automotive customer service, call center training, Customer Service Training, Management Training, Sales, Seminars, Training
I just got back from the 8th Digital Dealer Conference in Orlando and what an exciting time. Many people stared at the button I was wearing, asking you to “Ask Me about How To Improve Performance”. No, it does not have anything to do with a little blue pill. But for...
by Glenn Pasch | Apr 13, 2010 | automotive customer service, Automotive Dealership Training, call center trainer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Are Your Customers Getting Mixed Messages? Wondering Why your Leads Never Come Back to Buy? Whose Happier at then end of the month…You or Your Competition?? “When Customers Engage…Is Your Team Ready?” Give me 5 minutes and I will give you free...
by Glenn Pasch | Apr 6, 2010 | automotive customer service, call center trainer, call center training, Customer Service Training, Management Training, Training
I am always learning very valuable lessons from my two young sons (three and five years old, respectively). They use my iPod touch to play their video games, and one day when they returned it there was a screen up that I had never seen. I asked the five year old how...
by Glenn Pasch | Mar 31, 2010 | automotive call center training, automotive customer service, Automotive Dealership Training, call center trainer, call center training, Customer Service Training, Leadership Training, Management Training, Results, Seminars, Uncategorized
In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: • 66% said they have too little interaction with their bosses; • 53% said that when their bosses praised them they received too little information to repeat their...
by Glenn Pasch | Mar 8, 2010 | automotive call center training, automotive customer service, call center trainer, call center training, Car Dealer, Customer Service, Customer Service Training, Improved Performance, Management Training, Seminars, Training, Uncategorized
Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”I think everyone who runs a business needs to understand what that means. If you asked your staff, would they say...
