What Is Effective Feedback?

In a recent article in T&D magazine it stated that of the 3,600+ employees surveyed: •    66% said they have too little interaction with their bosses; •    53% said that when their bosses praised them they received too little information to repeat their...

We are all in the Customer Business

Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”I think everyone who runs a business needs to understand what that means. If you asked your staff, would they say...